Kevin Rogers-Davison, a de-facto director of Delete (UK) Ltd, has been disqualified from acting as a company director for 6 years for causing the company to trade in breach of the statutory obligations governing its operation and not operating in a clear, transparent and fair way and not misleading customers.

An investigation by the Insolvency Service discovered that Kevin Rogers Davison had acted in the management of Delete UK Ltd whilst not appointed as a director.

Mr Rogers-Davison, aged 35, has given an undertaking to the Secretary of State for Business, Innovation and Skills, not to be a director of a company, or be involved in the management of a company in any way for 6 years from 5 December 2014 , without leave of the court.

Delete UK Ltd was formed in May 2007 and operated latterly as a Claims Management Company, regulated by the Ministry of Justice. On 01 December 2010 the Ministry of Justice suspended Deletes licence to trade in the claims management industry as a result of its misleading trading practices. The company was placed into Voluntary liquidation on 16 December 2010

Delete UK Ltd cold called customers and in return for a fee offered to wipe out their credit card debts if it was discovered that the initial credit agreements had not been implemented correctly. The company promised that their fees would be refunded if the original credit agreement was deemed to be correct. The company failed to provide adequate refunds for unsatisfied customers, failed to assist with additional contact with the credit companies as it had previously promised and failed to ensure that the whole claim process took less than 60 days as promised in its sale literature. It also failed to provide clear documentation to customers to make them aware which company they were dealing with which prevented many customers from applying correctly for a refund.

As a result of the above breaches, members of the public paid Delete UK Ltd for a service which many of them did not understand. Customers of the company have claimed in the liquidation for a total of 28,847 and the Insolvency Service is aware of a further 73,488 outstanding to dissatisfied customers who took the decision not to claim in the liquidation.

Commenting on the disqualification, Sue McLeod, a Chief Investigator with the Insolvency Service said:

This is a case in which the directors actions caused considerable losses and hardship for vulnerable members of the public.

This disqualification should serve as a reminder to others tempted to operate in a misleading way that the Insolvency service will rigorously pursue enforcement action and seek to remove them from the market place to protect the public for a lengthy period.